Customer service – our first priority
The relationship we have with our clients is paramount and we pride ourselves on being flexible to clients’ needs. Our commitment to client satisfaction ensures fast delivery, rapid response and support whether by telephone, email or an on-site visit. We service a broad range of end-users who have all benefited greatly from our focus on customer service at all levels. Partnering with Evolution Business Systems ensures a smooth implementation and the assurance that you are maximising your use of your selected solution.
Partnering with Evolution Business Systems ensures a smooth implementation and the assurance that you are maximising your use of your selected solution.
Business alliances for a total solution
Evolution Business Systems also aligns with selected specialists in the areas of hardware, networks and programming (typically with specific reference to Microsoft environment requirements) to provide our clients with a “total solution”. Additionally, we also believe in promoting an open partnership with our clients’ own IT resources or vendors of choice to ensure that your entire IT infrastructure is encompassed.
Our clients come from a vast range of industries, and all with varying size businesses. Based on our team’s years of experience in working actively with these clients as an extension of their team, we have a unique ability to think outside the square to trouble-shoot and find a best fit, long term solution. Helping our clients to run more efficient and progressive businesses, geared toward future success, is our priority… and what we excel in.
Evolution Business Systems Methodology
Evolution has the implementation methodology to suit your project: whether it is a rapid implementation to get you up and running quickly or a detailed long-term project with specified customisations to match your unique operation.
Tailored strategies for success
At Evolution Business Systems, we work alongside our clients to strategically document and map out a tailored implementation plan. EBS specifies all stages of implementation, with installation timelines based around modules, team responsibilities, guidelines, risks and contingencies. EBS also clearly maps out variations and external needs based around hardware, client specifics and network requirements.
Evolution Business Systems offers a range of installation options that include:
- After hours installations and upgrades at same rates
- Pre-purchased hours option at reduced rates
Evolution Business Systems offer valuable support options including:
- Constantly manned business hours help desk to ensure rapid response to your queries
- Remote support options via web access for immediate response
- Regular client communications such as monthly enewsletters, client webinars and training.