ArrowShop - CLEVER COMMERCE
| From London to Sydney, our new
global village knows no borders... your customers are
unlimited. The power to do business from anywhere -
securely, 24 hours a day, with a simple click. ArrowShop
opens a new door - enabling you to easily and securely
transact with your customers over the web. |
More than a virtual marketplace.
Internet-based commerce has never been easier. Arrow presents
an affordable, functional e-commerce and business solution that
gives your business wings, sending it to all corners of the
globe. ArrowShop capitalises on the versatility of Arrow
Financials software and takes it one step further, enabling
small to medium enterprises to securely market their products
and services over the web.
Ongoing business benefits...
Your customers can transact what they want, when they want,
with access to your ordering facility and product/service
information, 24 hours a day, seven days a week. The integrity of
data between your business and customers is assured so each
transaction can be made with the utmost confidence. No third
party front-end is required...ArrowShop is intelligently linked
back to your Arrow Financials software with ease.
- Lowers the total cost of sale - your customers “self
serve” over the web, opening a new sales channel or
supporting your existing sales activities.
- Delivers a high level of customer responsiveness - every
transaction is in real-time so orders or requests can be
fulfilled fast, with minimal effort on your part.
- Streamlines your process - your transactional paperwork
is electronic and auto-generated with all information
updated directly into your Arrow Financials.
Diversity in Design
Whether you are selling items through an online catalogue, or
establishing an e-business procurement portal for your suppliers
and customers, ArrowShop provides you with extensive design
flexibility. You can decide how your interface looks, and how
your users interact with the site based on your business
objectives and needs.
ArrowShop features...
- Account Customer Log-in
Parameters may be set for defined account access.
- Online user Registration
New customers are invited to register, quickly and without
fuss. They may then complete an order immediately.
- Stock Catalogue Facility
All your products can be effectively displayed in
ArrowShop's catalogue. Along with product details, graphics
of products may be incorporated to create a virtual
'storefront' from which your customers may browse. Extensive
searching facilities are available within the catalogue,
allowing customers to easily find a specific product. Search
facilities include: Stock Code, Stock Name, Stock Category,
and a text search on stock name.
- On-Line Order Entry
Customers are able to place numerous items in their online
'shopping cart'. These items may be viewed and amended by
the customer at any time. When purchasing,
freight costs are automatically calculated, including
minimum charges and any additional freight surcharges.
Individual customer accounts may have their online order
entry access limited, based on payments terms and/or credit
limit. A notification or 'warning' is sent to the
customer if the nominated credit limit is exceeded.
- Credit Card Payment
An online credit card payment system ensures swift, secure
transactions. You also have the option to incorporate the
credit card surcharge into your customer billing. After
'check-out' and the completion of the transaction, online
updating of the customer's account balance is instantly made
to Arrow Financials' debtors module. Any outstanding
accounts may also be paid online.
- Customer Account Inquiry
Customers are able to view their account balances and keep
track of their transaction details. They may drill down to
invoice line details or explore item graphics, and add items
from their order inquiry to their shopping cart.
- Order Status Inquiry
The progress of individual orders may be tracked via the
Order Status Inquiry. Customers may also view a complete
personal purchase history using this function.
Customisable Look and Feel
- RELIABILITY:
ArrowShop delivers diversity in design, in that you
can customise the user interface and screen visuals
to match your corporate branding and style. You have
flexibility to choose the colour scheme, your text
fonts, style of buttons for your navigation scheme
and more essentially so that it “looks” like a
natural extension of your business. All transactions
entered from ArrowShop update your Arrow Financials
in real-time, via the Internet, while maintaining a
high level of security. Your customers are
guaranteed the latest information to assist them in
their buying decisions. ArrowShop also supports
customisable style sheets for your online catalogue
so that you can main consistency with your
formatting and visual presentation.
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New levels of customer service efficiency... clicking
with your customers |
- ArrowShop in action Leader
Computers story
Leader Computers specialise in IT distribution and
the manufacturing of computer systems. Established more
than twenty years ago, Leader has developed a reputation
as a company that provides quality products at quality
prices to a broad clientele around Australia.
Now, with over 50 staff, Leader is the largest
company to offer this service in South Australia and is
one of the top 20 system builders in the country.
Dealing regularly to an exclusive client base of up to
1,000 computer resellers and consultants, the ArrowShop
solution has been a vital part of Leader's business
success.
When asked what motivated Leader to invest in
ArrowShop, Paul Kristoris, Managing Director of Leader,
highlights the need to be make it simple for customers
to do business with them, from anywhere and anytime.
“E-commerce is becoming more and more popular and it
enables us to be able to transact with our clients seven
days a week, 24 hours a day. And for our country and
interstate clients, it enables them a cheap and
convenient way of accessing product information,
pricing, specifications, stock availability and more.”
Leader's ArrowShop solution is integrated with Arrow
Financials which provides the back-bone for all
financial transactions and reporting for the business.
Information generated via ArrowShop is updated in
real-time into Arrow Financials, and all paperwork is
auto-generated. With over 20 Leader staff using the
system; from the sales staff and accounts, to the
warehouse personnel via wireless handhelds, managing
customer requirements has become a more
streamlined process.
- Key Features of ArrowShop...
Leader Computers believes the following features of
ArrowShop have proven the
most beneficial and given them the flexibility to
respond to both their customers' needs and their
internal business processes feature allows for easy database manipulation so you can
query tables to obtain data that matches clearly
specified criteria - quickly and easily.
- Special pricing feature.
The ability to modify pricing levels for the different
ranges of customers, for example, volume clients provides the ability to develop and manage wizard driven
multi-dimensional OLAP structures that can be browsed
from Microsoft Excel and other applications to create,
manage and deliver real-time reports (delivered on
request - pull reports, or based on an event - push
reports)
- Positive client feedback
on the ease of use of the ArrowShop interface, which has
been designed to reflect the Leader Computer visual
identity and style.
- Customer convenience and
more streamlined transactions. As Paul
Kristoris reinforces, ”Customers can just
jump on the website, place the order (they don't have to
worry about getting in touch with a sales person), and
within
a minute they get an email back confirming their order.
When they come in it's waiting for them at our pick-up
counter, so it saves our customers' time and improves
our service delivery.”
- Flexibility to integrate
Third Party development
to ArrowShop to enable the system to map to
Leaders' business
processes. Arrow uses an industry standard SQL database
platform to support any third party applications such as
integration with wireless devices for mobile store
personnel.
- The efficiency and ease of
training new staff on the system.
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