Service module in Microsoft Dynamics NAV 2017

This is a conceptual overview of the Service module in Microsoft Dynamics NAV 2017.

The Service module in Microsoft Dynamics NAV 2017 is aimed at distributors or manufacturers who provide maintenance and repair services for their products. It supports service organisations’ internal service needs, including repair shop service and field service operations. It is also suitable to be used by service organisations that offer service on a contractual basis.

The Service module in Microsoft Dynamics helps organisation:
– establish long-term relationships with the customers
– improve the efficiency of service processes and placing tighter control on costs
– monitor the products’ reliability
– integrate the service and bookkeeping system in one database
– encourage individualized service for a broad and varied group of customers
– organize the resources for maximum efficiency

The Service module includes the following granules:

These granules provide tools to:
• Schedule service calls and set up service orders:

• Track repair parts and supplies:

• Assign service personnel based on skill and availability:

• Provide service estimates and service invoices:

• Standardise coding and set up contracts:

EBS would be happy to discuss with you how the Service module in Microsoft Dynamics NAV 2017 could work in your business.  Please contact EBS for an obligation free discussion on 1300 303 973.

This blog was written by Elvin Narain, Solution Specialist at EBS.

If you have out-dated business software that’s limited in its reporting and analytical capabilities – then you should to talk to EBS about a powerful business management software solution – Microsoft Dynamics NAV. To find out more about our suite of Microsoft business management software solutions, please call Paul Woods at EBS for an obligation free discussion on 1300 303 973.

Microsoft Dynamics NAV is global enterprise resource planning (ERP) software that helps more than 100,000 companies worldwide manage their accounting and finances, supply chain, and operations. Start with what you need now, and easily adapt as your business needs change. In the Microsoft cloud or on your servers—the choice is yours.

Evolution Business Systems (EBS) is a Microsoft Gold ERP Partner and business management software specialist that equips its clients with software designed to achieve their business goals. EBS offers small to medium sized businesses a complete, fully featured, whole of business solution to meet their needs with Microsoft Dynamics NAV, O365, Power BI, Dynamics CRM and Microsoft Dynamics 365.  It’s available for deployment on Microsoft’s own Cloud servers – Azure – and packaged at an affordable monthly subscription price. EBS works alongside its clients to understand their business and vision, and offer solutions to support these both now and into the future.

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