With 10 employees and both national and international customers, EBS is now reaping the rewards of a major initiative in 2008 when it began partnering with Microsoft in addition to its historically strong relationship with Arrow Software. EBS has repeatedly won the Arrow Business Partner of the Year award.

Possessing deep expertise in leading financial applications including Arrow Financials and Microsoft Dynamics™ NAV, EBS specialises in business management solutions that automate core business processes and integrate specialist applications to deliver the right financial management control.

Long-term EBS customers include plaster products specialist Picton Hopkins & Sons and Australian light products company Mirabella International. During recent years, EBS has won a number of major new clients with Microsoft Dynamics NAV including Centacare Ballarat and Circadian Technologies.

EBS’s 10th birthday celebration coincides with the announcement it achieved for the second year in a row the award “Highly Recommended’ in the Excellence For Customer Service section in the 2011 Australian Achiever Awards for Victoria’s Computer Systems & Software Services category. It also coincides with fifth anniversary of Jonathan Martin becoming a director of EBS.

EBS founder and managing director Paul Woods said the company’s strong growth rate had come from its broadened product range. “The big difference is the Microsoft story,” he said. “In the past year, we’ve doubled our Microsoft client base and that is going really well. We’ve also strengthened our team by bringing in another Microsoft specialist from France. At the same time, we continue to work with our long-standing Arrow Financials customers. The great thing is that we can now offer a complete suite of financial management software, from Arrow Financials for smaller businesses to Microsoft Dynamics NAV for enterprises with more complex requirements.”

But for an accounting software company, EBS celebrated its 10th anniversary in an unconventional manner with a surprise birthday party for its staff. Late one night, Paul Woods and his son went into work to decorate the office with balloons, bunting and ribbons.

At 9am the next day, EBS employees were greeted with glasses of champagne and a birthday breakfast followed by a range of surprise, team-building activities ending in a well-deserved lunch.

Paul said the day of entertainment was intended to thank his employees for often going beyond the call of duty to look after customers. “Our staff go all out for our customers, so we wanted to do the same thing for them,” he said.

This press release can be found online at www.impress.com.au/ebs

In the category for Victoria’s Computer Systems & Software Services, EBS received the highly recommended 95.68 per cent rating, based on seven assessment criteria: Time Related Service; Addressing Client Needs; Care and Attention; Value; Attitude; Communication; and Overall Perception.

In the Australian Achiever Awards, each criterion is rated individually in percentage terms and the final score is an amalgam of these. Anything above 80 per cent overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last five years can be viewed at http://www.achiever.com.au

Now into its 13th year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers – an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

Australian Achiever received comments from Evolution Business Systems clients including:

“We’ve known them for a very long time and we have a great working relationship with them. We’ve had nothing but professional service from them and everything is always dealt with, no matter how small. They always get back to us and are very prompt. We have nothing but praise for them.”

“Evolution Business Systems have helped us grow our business in a way which enabled us to stay small, but effective. They have helped us to work smarter and not harder – they are a very clever group of people. They’re just absolutely wonderful in the way they have supported our growth.”

“Although we have only used their services for a relatively short time, we are really happy with them because they are continually meeting and exceeding our needs. In fact, they are just excellent to work with. We couldn’t ask for more from a service provider.”

EBS founder and director Paul Woods said the high ranking in the Australian Achiever Awards was especially valuable because it came from customers. ‘A large proportion of our business comes from referrals,” he said.

“We work alongside our clients and strive to enable them to get the maximum return they can out of their business systems and that makes this feedback especially valuable.”

To verify this report, please call Geoff Harwood, Director, Australian Achiever on 1800 638 318.

For more about EBS click here http://www.ebsys.com.au

When Melbourne-based company Evolution Business Systems decided to launch a same-day support service in Adelaide, they turned to DBG Technologies for help.

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EBS, whose national support centre is in Melbourne, is already providing Arrow Financials support for customers in both Australia and New Zealand.

MD Paul Woods established EBS in 2001 and the firm has won several awards, including being four-time recipient of Arrow’s Business Partner of the Year accolade.

EBS will initially support Adelaide customers using its national help desk service, but Paul and Technical Director, Jonathan Martin will visit to SA for several days every month.  more…

http://www.ebs-adelaide.com.au/

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http://www.ebsys.com.au/news/news-evolution-client-story-picton-hopkins.html