Support for ebs-plus for Microsoft Dynamics 365 Business Central (Australia)
For ebs-plus for Dynamics 365 Business Central (Australia) support please submit your support request via our support portal here.
All support requests will be assessed in a timely fashion. If escalation to a specialist consultant is required then this will be dependent on their availability. Urgent requests can be submitted by calling 1300 303 973. To ensure that your requests can be adequately qualified, we ask that in the subject of the email include your company’s name, your client’s company name (if applicable) & the area of ebs-plus for Business Central, in which the issue is occurring. Please also include the below information in the content of your email to support:
- Company Name
- Contact Name
- Contact Number
- Client’s Company Name (if applicable)
- Where in ebs-plus for Business Central the issue is occurring
- A brief outline of what is happening
- Urgency of the problem
Adding appropriate screenshots of the issue will improve the ability of a consultant to action your request.
Support Escalation: Escalation of support issues can be lodged via our support portal here for the attention of Support or by calling 1300 303 973, our typical response time is within 24 hours.
Support Lifecycle: Evolution Business Systems ERP provides support for ebs-plus for Business Central (Australia) for versions of Business Central that are currently supported by Microsoft up to the mainstream support end date.
Support Knowledge: Training and support documentation can be accessed via our Help page.
Product Roadmap: ebs-plus for Dynamics 365 Business Central (Australia) will follow the Statement of Direction for Microsoft Dynamics 365 Business Central. ebs-plus updates for new versions of Business Central will be released within 3 months of the RTM release.